PENGARUH KEMAMPUAN DAN MOTIVASI KERJA DOSEN TERHADAP
KUALITAS LAYANAN KEPADA MAHASISWA
Universitas Kanjuruan Malang
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Reffering to the demands of public service quality, the higher level education as one of public service institutions is hard facing their challenges. Its challenges is a competitiveness. So, It is needed the service quality to the student for facing its competitiveness. This research is conducted to know the influential of Lecturers' competencies and job motivation to the students' services. Analyses method uses regression analyses. Data collection uses questionaires which is given to
64 lecturers as the respondents. They are chossen from 132 lecturers that is relevant as random sampling.
The result of research shows that (1) lecturers' competencies has significant influence to the service quality for students, (2) teaching motivations is also significant influencial to the service quality for students, (3) lecturers' competencies has relationship to the motivation for teaching and (4) lecturer's competencie and motivations simultaneously significant influence to the servive quality for the students.
Keywords: competency, motivations, service quality, lecturers